FAQ

Frequently asked questions

What are the payment methods available?


At the moment, we only accept Credit/Debit cards and Paypal payments.




What if I have recieved a broken / unsatisfactory / wrong product?


We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing us through the contact page. 1. In the event that the item(s) you've received are unsatisfactory in any way you perceive, we will require photo proof of the sample and your order number as well and you may be required to send us back the item(s) for close inspection and review before a decision is made to re-send the item(s) to you at no cost, subject to availability. The postage cost will be refunded after we receive the returned item(s). 2. In the event that you've received the wrong sample, we will require photo proof of the wrongly sent item(s) and your order number and after reviewing, we'll re-send the correct sample to you at no cost, subject to availability. 3. In the event you've received your order with a missing item(s), we will require you to email us a clear photo of the item(s) you did recieve and your order number to us and after reviewing, we will re-send the missing item(s) to you at no cost, subject to availability.




What if there's been a delivery mishap to my order? (damaged or lost delivery)


We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing us through the contact page. 1. In the event of damaged item(s) received, we will require photo proof of the affected item(s) and your order number in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing us via the contact form. 2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.





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